ACE: Alumni and Constituent Engagement
ACE is the University of Tennessee Foundation’s constituent relationship management (CRM) platform. Powered by Salesforce and Ascend, ACE is the system of record for UT alumni and donor data.
ACE is managed by UT Foundation Advancement Services, a centralized team of nearly 40 professionals who oversee data integrations, digital strategy, demo-bio updates, gift processing, business intelligence, reporting, prospect development, training, support and system administration.
UT Foundation is committed to constant process improvement, with a focus on the health and security of constituent data. Our integrations with other enterprise-level systems at UT, along with trusted vendors (such as National Change of Address), result in tens of thousands of updates per month. This guarantees that ACE is the best, most up-to-date source of alumni, donor and giving data.
Access to ACE is limited to UTFI staff and a select number of campus partners, all of whom have signed data confidentiality agreements that acknowledge compliance with UTFI security policies.
Fun Fact
UTFI employees nominated 74 names for our next ANDI. After the CRM Committee narrowed the list to nine choices, more than 60% of staff cast their votes. And the winner was – ACE: Alumni and Constituent Engagement.
Contact
1525 University Avenue · Knoxville, TN 37921 · 865-974-2115 · [email protected]
Need Support?
Questions? Issues? Requests? Please use the ACE Feedback form: utfi.org/ace-feedback
Data Requests
Please use the Data Request Form and Data Upload Templates. There will be a 10-day turnaround for new requests.
Data Request Form
Data Upload Request Form
Data Upload Templates
Office Hours
Have a question regarding ACE? Take advantage of our regular office hours.
Terri Clark
Zoom Link
Tuesday: 10 – 11 a.m. EDT
Thursday: 2 – 3 p.m. EDT
Kathy McCoy
Zoom Link
Tuesday: 10 a.m. – 11 a.m. ET
Katie McMahon
Zoom Link
Thursday: 11 a.m. – 12 p.m. ET
Josh Monroe
Zoom Link
Wednesday: 2 – 3 p.m. ET
Latest Posts
Kindsight Update – June 27
We have officially kicked off Milestone One in our project with Kindsight, and progress is already in motion. Tasks related to functionality, document generation and
Kindsight Update: May 28
After an extensive assessment phase with our partners at Kindsight, we officially moved into the project phase following the execution of our services agreement on
Kindsight Update – April 22
On Tuesday, April 22 the Kindsight team met with leadership, workgroups and key stakeholders to present their findings and recommendations marking the end of the