ACE: Alumni and Constituent Engagement

ANDI, the mission-critical data system that drives nearly all of the University of Tennessee’s fundraising and engagement efforts, is built on aging technology. We’ve reached the point in its life cycle when it no longer makes good sense to invest significant resources in small upgrades. Instead, we have begun the process of transitioning to a new Constituent Relationship Management (CRM) tool – a new ANDI.

After a year-long evaluation process, including a comprehensive needs assessment with feedback from 125+ key stakeholders, more than 60 hours of vendor demos, conversations with colleagues at two dozen peer institutions, and 350+ survey responses, the CRM Evaluation Committee recommended Salesforce and UC Innovation’s Ascend platform. The recommendation was approved by the Foundation Board in November 2021.

Fun Fact

UTFI employees nominated 74 names for our next ANDI. After the CRM Committee narrowed the list to nine choices, more than 60% of staff cast their votes. And the winner was – ACE: Alumni and Constituent Engagement.


1525 University Avenue · Knoxville, TN 37921 · 865-974-2115 · [email protected]

Project Status

85% complete. Anticipated completion: February 2024.

Project Update


ACE training begins the first week of December.

Watch an overview of the training program.

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