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ACE: Alumni and Constituent Engagement

ACE is the University of Tennessee Foundation’s constituent relationship management (CRM) platform. Powered by Salesforce and Ascend, ACE is the system of record for UT alumni and donor data.

ACE is managed by UT Foundation Advancement Services, a centralized team of nearly 40 professionals who oversee data integrations, digital strategy, demo-bio updates, gift processing, business intelligence, reporting, prospect development, training, support and system administration.

UT Foundation is committed to constant process improvement, with a focus on the health and security of constituent data. Our integrations with other enterprise-level systems at UT, along with trusted vendors (such as National Change of Address), result in tens of thousands of updates per month. This guarantees that ACE is the best, most up-to-date source of alumni, donor and giving data.

Access to ACE is limited to UTFI staff and a select number of campus partners, all of whom have signed data confidentiality agreements that acknowledge compliance with UTFI security policies.

Fun Fact

UTFI employees nominated 74 names for our next ANDI. After the CRM Committee narrowed the list to nine choices, more than 60% of staff cast their votes. And the winner was – ACE: Alumni and Constituent Engagement.

Contact

1525 University Avenue · Knoxville, TN 37921 · 865-974-2115 · [email protected]

Need Support?

Questions? Issues? Requests? Please use the ACE Feedback form: utfi.org/ace-feedback 

Need Data?

Please use the Data Request Form. There will be a 10-day turnaround for new requests. 

Data Request Form

Office Hours

Have a question regarding ACE? Take advantage of our regular office hours. 

 

Terri Clark
Zoom Link
Tuesday: 10 – 11 a.m. EDT
Thursday: 2 – 3 p.m. EDT

Darren Hughes
Zoom Link
Wednesday: 10 – 11 a.m. EDT
Friday: 2 – 3 p.m. EDT

Kathy McCoy
Zoom Link
Tuesday: 11 a.m. – 12 p.m. EDT
Thursday: 9:30 – 10:30 a.m. EDT

Katie McMahon
Zoom Link
Thursday: 2 – 4 p.m. EDT

Latest Posts

Donor Communication

June 28, 2024 Dear Friend of UT,  Thank you for your generous support of the University of Tennessee. Your contributions are instrumental in advancing UT’s

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ACE Update

July 12, 2024 Gift Receipts Dashboards Gift Processing Alumni Engagement Data Scheduled Reports Blackthorn Marketing Cloud Philanthropic Commerce GiveCampus Documentation Pledge Reminders New Graduate Loads

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Quick Links

ACE drives the University of Tennessee’s fundraising, constituent engagement and advocacy efforts for the next generation. As more tools are added to the inventory we

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